Home/Help Center/Contact and messaging

Shared workflow

Contact starts with context, then stays in one conversation.

CoachHub messaging is built around dashboard conversations. Whether you begin from a trainer application or company outreach, the important rule is the same: put the right context in the first message so the thread can move forward without confusion.

Best first message Clear brief

Name the course, delivery setup, dates, and next step early so the other side can reply with useful information.

Important product detail

When a trainer applies to an opportunity, CoachHub inserts the application details into the related conversation automatically.

How contact starts

Common ways a conversation begins

  • A trainer applies to an opportunity and the application becomes part of the company conversation.
  • A company opens communication from the hiring workflow after reviewing a trainer profile or application.
  • An existing thread continues when both sides need to clarify scope, dates, pricing, or delivery details.
What to write

How to write a strong first message

For companies

Mention the course topic, audience, dates, delivery type, location or travel expectation, budget direction, and the next step you want from the trainer.

For trainers

Mention your relevant industry experience, delivery fit, proposed timing, rate expectation, and any question that will help you qualify the opportunity faster.

How it works

How conversations continue on CoachHub

  • Messages live in the dashboard conversation area so both sides can return to the same thread.
  • Unread counts help you see where follow-up is waiting.
  • Each new message updates the conversation instead of creating disconnected side channels.
  • Once the scope is clear, the company can move the relationship into an offer workflow.
Best practice: keep negotiation, scheduling, and delivery questions in the same CoachHub thread so the full history stays visible when the offer stage starts.