1. Who We Are
CoachHub is a platform that connects freelance trainers and training companies. Users can create accounts, build trainer or company profiles, publish public trainer pages, search for talent, message other users, send offers, sign agreements, process payments, and manage ongoing opportunities.
This policy applies to information collected through the CoachHub website at coachub.net, CoachHub mobile applications, public trainer profile URLs, and related backend services.
2. Information We Collect
Depending on how you use CoachHub, we may collect the following categories of information:
Name, email address, phone number, account role, business details, trainer biography, expertise, rates, experience, languages, location, profile photo, certifications, and CV content you add to your profile.
Messages, conversation history, connection requests, reviews, offer details, contract text, signatures, and status updates exchanged through the platform.
Subscription selections, checkout session details, payout-related information, wallet activity, and payment status records. Card processing may be handled by third-party payment providers such as Stripe.
IP address, browser or device type, session state, app usage logs, approximate interaction timestamps, authentication events, and local storage or cookie-based preferences needed to keep you signed in and remember settings.
- We also collect files and images you choose to upload, such as trainer photos or signed offer attachments.
- If you publish a public trainer profile, the information you mark or use as public may be visible to visitors on the web.
- We may receive information from payment processors, authentication workflows, or service providers that help us operate the platform.
3. How We Use Information
We use personal information to operate, secure, and improve CoachHub, including to:
- Create and manage user accounts and authenticate sign-ins.
- Build, display, and maintain trainer and company profiles.
- Enable search, discovery, messaging, opportunities, reviews, offers, digital signatures, and payout workflows.
- Process subscriptions, payments, invoices, and payout-related actions.
- Send transactional notices such as password reset emails, account confirmations, and service notifications.
- Protect the platform, detect misuse, prevent fraud, resolve disputes, and enforce platform rules.
- Analyze platform performance, reliability, and feature usage so we can improve the service.
- Comply with legal, regulatory, accounting, and tax obligations.
Where required by applicable law, we rely on one or more lawful bases such as contract performance, legitimate interests, legal obligations, and consent when it is specifically requested.
4. How Information Is Shared
We do not sell personal information. We may share information in the following situations:
- With other users when you intentionally use marketplace features, such as public trainer profiles, direct messages, reviews, offers, or company-trainer collaboration workflows.
- With service providers that help us run CoachHub, including hosting, storage, authentication, analytics, email delivery, customer communications, and payment processing partners.
- With payment providers such as Stripe when necessary to process subscriptions, payments, or payout-related operations.
- When required for legal compliance, to respond to lawful requests, to protect rights and safety, or in connection with a merger, acquisition, financing, or asset transfer.
5. Data Retention
We keep information for as long as reasonably necessary to provide the service, maintain legitimate business records, resolve disputes, enforce agreements, and meet legal or accounting requirements. Public profile information, messages, offers, payment records, and audit-related records may be retained for different periods depending on the purpose and the law that applies.
6. Security
We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No system can be guaranteed to be completely secure, so you should also protect your password, devices, and account access credentials.
7. Your Privacy Rights And Choices
Depending on your location, you may have rights to:
- Request access to the personal information we hold about you.
- Ask for correction of inaccurate or incomplete information.
- Request deletion of information, subject to legal and operational exceptions.
- Object to or request restriction of certain processing.
- Request a portable copy of certain information where applicable.
- Withdraw consent where processing depends on consent.
You can also update some profile information directly from your CoachHub account. We may ask you to verify your identity before completing certain privacy requests.
8. Request Deletion Of Your Account
If you want CoachHub to delete your account and associated data, use the public deletion request page at /delete-account. This page is available for website and mobile app users, including Google Play and App Store users.
We may need to verify account ownership before completing the request. Some records may be retained where required for payment processing, accounting, tax, security, fraud prevention, dispute handling, or other legal obligations.
9. Children
CoachHub is intended for professional use by adults and business users. It is not directed to children under 13, and we do not knowingly collect personal information from children through the service.
10. Changes To This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date shown on this page. Material changes may also be communicated through the website, the app, or account notices where appropriate.
11. Contact
For privacy-related questions or requests about CoachHub, please use the contact or support details made available through the CoachHub platform or website at www.coachub.net. If you contact us about a privacy request, include enough information for us to identify your account and understand your request.